Networking Basics DVR Software FAQs Warranty
DVR Calculators Illumination Guide IP Ratings Product Documentation
Support Req RMA Req

Networking Basics
Having trouble networking your DVR? See the links below to troubleshoot.

Use this PDF to guide you through connecting your DVR to a router, and remote viewing.
DVR Networking Guide

Many Internet Service Providers supply their customers with a dynamic IP address, that can change at any given time. Use the following PDF for help setting your DVR to a free DDNS service, which will fool your DVR into thinking your IP address is the same. This way your DVR's live view will always stay connected when you need it. If you have a dynamic IP address, follow this process before checking out the DVR Networking Guide.
Cricket DVR DDNS Guide
Shadow & Pro DVR DDNS Guide

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DVR Firmware & Software Downloads
Download the latest DVR Firmware or Software update to keep your DVR up to date. Updates may fix performance and user interface issues.

Latest Firmware & Software Versions:

Shadow & new Pro Series DVRs
SMS software version 3.45.18 for Shadow & new Pro Series DVRs-
New Pro Series DVRs refers to the 2012 and later versions that are currently being sold on our store. Also applies to all Shadow series DVRs. This software version should only be used on these models. Windows 2000 or later required for this software. SMS Standard (1024x768)

Upgrade firmware for Shadow DVRs-
This version should only be used on these models. This is a full upgrade designed to be copied to a FAT32 formatted USB drive, then boot the system from the USB drive to perform the upgrade. Shadow Firmware Upgrade Version (April 2014)

Upgrade firmware for new Pro Series DVRs-
This version should only be used on these models. This is a full upgrade designed to be copied to a FAT32 formatted USB drive, then boot the system from the USB drive to perform the upgrade. New Pro Firmware Upgrade Version (April 2014)

Upgrade firmware for Contender Series DVRs-
This version should only be used on these models. This is a full upgrade designed to be copied to a FAT32 formatted USB drive, then boot the system from the USB drive to perform the upgrade. Contender Firmware Upgrade Version (Jan. 2013)

Cricket Series DVRs
CE-CRK firmware update. Version 7.37.03_1D5A5 (March 2012)
CE-CRK8 firmware update. Version 1.57.13_1D6C3 (June 2012)
CE-CRK16 firmware update. Version 1.57.20_1D781 (July 2012)

Previous Firmware & Software Versions:
Contender & old Pro Series DVRs
SMS software version 3.43.7 for Contender & older style Pro Series DVRs-
Old Pro DVRs refers to pre-2012 Pro Series. This is also the current software for all Contender DVRs. This version should only be used on these models. Windows 2000 or later required. There are separate software programs for the SMS Standard (1024x768) and for the SMS Wide (1280x768) screen formats.

Upgrade firmware for old Pro Series DVRs-
This version should only be used on these models. This is a full upgrade designed to be copied to a FAT32 formatted USB drive, then boot the system from the USB drive to perform the upgrade. Pro Firmware Upgrade Version (March 2012)

Software for CE-DVR040, CE-DVR080, and CE-DVR161 DVRs-
There are 2 versions available for these DVRs. If your DVR is version 2.0 or higher, you may use the software version
CE-DVR161204. Earlier versions use CE-DVR161154. To determine which of these two software versions you have, view the PDF file here.

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Frequently Asked Questions
How do I change the protocol, baud rate, and/or ID address of my PTZ camera?
On the PTZ-18x and PTZ-26x models, all adjustments are made with the dip switches
in the camera’s housing. On the PTZ-10x, all adjustments must be made through the
camera’s On Screen Display menu. Please refer to your camera’s manual for specific

Can I change the protocol for a PTZ-10x without using Clinton’s PTZ-KEY?
No, the PTZ-KEY is designed to control PTZ cameras and navigate the OSD menu
of Clinton PTZ cameras. Since changes to the communication settings for a PTZ-10x
are done through the OSD menu, a PTZ-KEY is required to make those changes.

Why does the video on my camera cut out when the IRs turn on?
Check the power supply to see if you are using 12VDC or 24VAC. While most Clinton cameras are dual voltage, we strongly recommend using 24VAC when using IR cameras. Most Clinton IR cameras draw over 500mA on a 12VDC supply when the IRs turn on. Ensure you have enough power as outlined in the camera’s manual.

How do I put my DVR on the network?
Please refer to our Network Connection guide. Clinton Tech Support will assist authorized installation technicians in getting your DVR set up on your local network. We cannot be responsible for any configuration changes to any other hardware on site (modems, routers, etc.)

How do I update the firmware on my DVR?
You must download the latest firmware to a USB drive and reboot the DVR with the USB drive in the DVR. All firmware downloads can be found in the Downloads section above. Do not unzip or otherwise change the file before copying to your USB drive.

What is the IR range for my camera?
IR ranges are subjective and can vary with the surrounding environment. Please call your Sales Representative or Technical Support at 800-549-6393 to discuss the application and expected IR range.

How do I return a product that I haven’t used?
You must speak to Customer Service to obtain a Credit RMA. Credit RMAs are only issued for products that have not been used and can be put back in new stock. Credit RMAs cannot be issued for products that were used but did not fit the application.

How do I return a product for repair?
You must speak to Technical Support to obtain a Repair RMA. Please have the model number and serial number available when calling.

How do I get an advanced replacement for a product that is not working?
Clinton Electronics will provide an advanced replacement for defective products within the warranty period. You must speak to Technical Support and give us an opportunity to troubleshoot the problem over the phone. If the product has already been uninstalled, please be prepared to bench test the product when you call. Please have the model number and serial number available when calling.

Is the SMS software package compatible with Windows 7?
Yes, the SMS software package is compatible with all versions of Windows.

When I open the SMS Live Viewer software, I cannot see the folders on the right side of the display and cannot close the program. What can I do?
Check the DPI setting of your computer. This can be found in the Control Panel of your computer (you may have to do a search for it.) The DPI must be set at the default level of 100% for the SMS software to display properly.

When I connect to my Cricket DVR online all I see is a bunch of strange characters, like html script. What do I need to do?
You must be using Internet Explorer; the Cricket is not compatible with Firefox, Chrome, Safari, or any other type of browser. In Internet Explorer 9, you must enable Compatibility View for the Cricket interface to display properly. Please refer to IE’s help section for assistance with enabling Compatibility View.

Can I use the VGA and BNC output on my 16 channel Cricket at the same time?
No, the 16 channel Cricket is designed to only display one output at a time. If you change from VGA to BNC or vice versa, you will need to reboot your DVR for the other output to display.

My Internet Service Provider says I need to purchase a static IP address from them for my DVR to work online. Is this true?
No. Your DVR will still work online with a dynamic IP address from your service provider. You may use a DDNS service to select a host name and URL specifically for your DVR. Please check your DVR’s documentation to see what DDNS providers are compatible with your DVR and how to set up the DDNS function.

I tried to make some configuration changes to my DVR using the SMS software but they didn’t save. What am I doing wrong?
After making any changes to your DVR’s configuration in the SMS software, you must click the “Setup Servers” button towards the bottom. This will upload the changes to your DVR. Please refer to the SMS manual for further information.

Can I use the SMS software with my Cricket DVR?
No, the Cricket is only viewable online through Internet Explorer, or the Cricket Connect mobile app for iPhones and Android devices.
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Minimum Illumination Guide
Illuminance is a measure of how much luminous flux is spread over a given area. One can think of luminous flux (measured in lumens) as a measure of the total "amount" of visible light present, and the illuminance as a measure of the intensity of illumination on a surface. A given amount of light will illuminate a surface more dimly if it is spread over a larger area, so illuminance is inversely proportional to area.

Illuminance Example
10−4 lux Total starlight, overcast sky
0.002 lux Moonless clear night sky with airglow
0.01 lux Quarter moon
0.27 lux Full moon on a clear night
1 lux Full moon overhead at tropical latitudes
3.4 lux Dark limit of civil twilight under a clear sky
50 lux Family living room
80 lux Hallway/bathroom
100 lux Very dark overcast day
320–500 lux Office lighting
400 lux Sunrise or sunset on a clear day.
1,000 lux Overcast day; typical TV studio lighting
10,000–25,000 lux Full daylight (not direct sun)
32,000–130,000 lux Direct sunlight
Illuminance definition and table courtesy of Wikipedia

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IP Weather Ratings Explained
The IP Code (or Ingress Protection Rating, sometimes also interpreted as International Protection Rating) consists of the letters IP followed by two digits or one digit and one letter and an optional letter. As defined in international standard IEC 60529, IP Code classifies and rates the degrees of protection provided against the intrusion of solid objects (including body parts like hands and fingers), dust, accidental contact, and water in mechanical casings and with electrical enclosures. The standard aims to provide users more detailed information than vague marketing terms such as waterproof. However, no edition of the standard is openly published for unlicensed readers, hence leaving space for varying interpretation.

First Digit - Solids

The first digit indicates the level of protection that the enclosure provides against access to hazardous parts (e.g., electrical conductors, moving parts) and the ingress of solid foreign objects.

Level Object Size Protected Against Effective Against
0 -- No protection against contact and ingress of objects
1 > 50 mm Any large surface of the body, such as the back of a hand, but no protection against deliberate contact with a body part
2 > 12.5 mm Fingers or similar objects
3 > 2.5 mm Tools, thick wires, etc.
4 > 1 mm Most wires, screws, etc.
5 Dust-Protected Ingress of dust is not entirely prevented, but it must not enter in sufficient quantity to interfere with the satisfactory operation of the equipment; complete protection against contact
6 Dust-Tight No ingress of dust; complete protection against contact

Second Digit - Liquids

The second digit indicates the level of protection of the equipment inside the enclosure against harmful ingress of water.

Level Protected Against Tested By Test Duration / Water Equivalent
0 Not Protected -- --
1 Dripping water Dripping water (vertically falling drops) shall have no harmful effect. 10 min. / 1mm rainfall per min.
2 Dripping water when tilted up to 15° Vertically dripping water shall have no harmful effect when the enclosure is tilted at an angle up to 15° from its normal position. 10 min. / 3mm rainfall per min.
3 Spraying water Water falling as a spray at any angle up to 60° from the vertical shall have no harmful effect. 5 min. / 0.7 litres per min.
Pressure: 80–100 kN/m²
4 Splashing water Water splashing against the enclosure from any direction shall have no harmful effect. 5 min. / 10 litres per min.
Pressure: 80–100 kN/m²
5 Water jets Water projected by a nozzle (6.3mm) against enclosure from any direction shall have no harmful effects. At least 3 min. /
12.5 litres per min.
Pressure: 30 kN/m² at distance of 3m
6 Powerful water jets Water projected in powerful jets (12.5mm nozzle) against the enclosure from any direction shall have no harmful effects.

At least 3 min. /
100 litres per min.
Pressure: 100 kN/m² at distance of 3m

7 Immersion up to 1m Ingress of water in harmful quantity shall not be possible when the enclosure is immersed in water under defined conditions of pressure and time (up to 1 m of submersion). 30 min. /
Immersion at depth of 1m
8 Immersion beyond 1m The equipment is suitable for continuous immersion in water under conditions which shall be specified by the manufacturer. Normally, this will mean that the equipment is hermetically sealed. However, with certain types of equipment, it can mean that water can enter but only in such a manner that it produces no harmful effects. Continuous immersion in water / Depth specified by manufacturer
IP weather rating definition and tables courtesy of Wikipedia

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Product Documentation
You can find the latest product specifications, manuals, and spec. sheets under each item in the Products section of the website.

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RMA Request Process
1. Before uninstalling your product, contact customer support at (815) 633-1444 and inform the agent of the troubleshooting efforts that have already been taken. Support agents may be able to provide further technical support to eliminate the need for repair or replacement. An RMA number must be issued before returning the product. Call Tech Support at (815) 633-1444 for an RMA#.

2. If a return is necessary, follow the RMA procedure below:
Merchandise returned without an RMA number may be refused. An RMA is valid for up to 30 days from the date of issue. All returned defective products should include the Model and Serial Number, and should be accompanied by one or all of the following:
• A copy of CEC Invoice, Date of Shipment, Purchase Order number, or Sales Order number.
• You should also include: Description of the failure or problem.
• Items must be packaged in a suitable container, as CEC will not be responsible for freight damage. Freight damage claims are to be made with the freight carrier directly. DO NOT use the product’s original packaging as a shipping carton. Choose a suitable carton strength and size that will allow you to over pack to secure the product content.
• The product must include all manuals, software, and accessories inside the original packaging.
• The RMA number must be written visibly on the outside of the shipping carton.
• All returns must be shipped prepaid to: RMA Department, Clinton Electronics Corporation, 6701 Clinton Road, Loves Park, IL 61111.
RMA items will be repaired or replaced at Clinton Electronics Corporation discretion. CEC may use reconditioned or like-new parts or units when repairing products In event that a unit is DOA (Dead on Arrival) CEC will ship a replacement unit immediately after the leading technician has determined that the product is defective.

See the CEC Warranty for more information.

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